Pre-Sale Questions and Information

This article will review the three steps we need to take together after purchasing your photo collage template. Not to forget, your final finished poster is a collaboration between you and our graphic designers, but not to worry, it’s not like that high-school group project where you did all the work; we take care of the heavy work on our end. 

That said, let’s figure out who needs to do what and in what order so that we can help you win at gift-giving this year.

PHOTO SUBMISSION POLICY

PHOTO SUBMISSION

For our graphic designers to create your collage, we need you to upload the photos that make your gift come to life.

We need to introduce you to your File Upload Area or FUA for short. Your FUA is found by following the visual guide below.

Access your FUA from any device, such as your smartphone, tablet, notebook, or desktop computer. Anyone, no matter their tech-savviness, can upload pictures right from the device where they are stored.

Most modern smartphones are mini supercomputers at this point and operate with the same ease to open, share, and transfer files and pictures to other devices. Uploading those pictures to your File Upload Area (FUA) is the same process as attaching a file to an email.

Your FUA is a secure folder on a Microsoft® Cloud Server that is only available to your account and your designated Little Astronaut Media graphic designer.

OneDrive icon

To upload files to your FUA, click on the black plus sign, underlined in red in the above picture. 

We suggest that you upload picture by picture.

Acceptable picture file formats are PNG and JPG, with a minimum file size of 2MB. We suggest that you choose pictures that are at least 3MB for the best results.

Depending on your device and which operating system that machine is running, it will prompt you with a system file viewer, such as File Explorer in Windows®

Uploading pictures is the same as attaching a file to an email or opening a file in Word® or Excel®. Select the images you would like to upload and click the Open button to start the upload process.

Once you close the file selection window, your FUA will begin to receive data from your device and provide information to you about which files are in transit and what percent of that data has been received by our server.

Each file will upload independently, and once the progress meter has reached 100%, you will see that progress meter turn into a bright green checkmark, notifying you that the file transfer is 100% complete.

Once your files are uploaded, our designer will begin their work.

Again, you can do this from any modern device. If you are downloading pictures from Facebook onto your devices, please make sure that you have the consent of the person who initially took the photos.

PROOF AND APPROVAL POLICY

PROOF AND APPROVAL

We’re Committed To Making Sure You Love Our Work.

Once we’ve completed your Custom Art Collage, you will be alerted via email that your designer has uploaded your digital proof to your FUA.

If you follow the enclosed link or navigate to the My Account page, you will see that the file is in your FUA gallery, as seen in the image below.

From this gallery, you can click on the image enlarge it.

At this point, if you are satisfied with our design, email your designer back and let them know that you have approved the design, and we’ll send it to print.

EDITING YOUR DESIGN

If edits are required, please be exact in what you need to be changed.

  • We will include one edit of 4 images regarding placement within the frame of your collage word will be included in the purchase price.  Total time = 15 minutes
  • Further editing will be billed at $80.00 per hour as required based on the customer’s editing requests.
  • You must complete payment for edits before we send your collage to print.
SHIPPING FAQs

PRODUCTION QUALITY

WE HOLD OURSELVES AND OUR PRINT PARTNERS TO A HIGHER STANDARD

As designers, we take our job as curators of your memories seriously. It is important to us that you are happy and the subject in your photos and the recipient of your gift.

We guarantee our work 100% and won’t stop until you are satisfied.

Our 100% Guarantee

SHIPPING

Depending on the destination, we anticipate it will be 3 to 9 business days for delivery once our Print Partners have fulfilled your order.

TRACKING

Once your product has shipped from our Print Partners, we will let you know and provide you with a tracking number to follow your order through the delivery process.

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